Responda Group reaches milestone with over 2 million answered calls in new answering service platform

Responda Group, a leading player in customer service and telephone answering services, is pleased to announce that the company has passed a significant milestone with over two million answered calls on its new answering service platform.

The new platform, which is based on Responda Group's previously proprietary system with over 150 million handled calls since its inception, has in a short time met its set targets by efficiently managing large call volumes. Now the platform is ready to take over the handling of all calls within the group.

The main purpose of the new platform, which was launched in late 2023, was to create a system that is fully ready to take advantage of existing and upcoming AI technology. By further developing the existing platform, Responda Group has managed to integrate new technology, resulting in increased efficiency as well as higher service levels and quality. The platform has also enabled the company's growth journey by seamlessly handling the volumes added from acquired companies.

”Achieving this milestone is a great testament to our team's commitment and expertise,” says Joakim Ögren, CIO for Responda Group. ”Our newly developed platform is designed to efficiently handle large volumes of calls with high quality, and the new and future AI components will play a crucial role in optimising our services. We now look forward to increasing call volumes further as a natural next step in our continued growth, thereby helping even more companies to improve their customer service.”

Responda Group's platform is developed to offer high flexibility and tailored solutions for customers in various industries, which contributes to continuously improving our customers' customer experience.

This milestone marks an important step in Responda Group's expansion plans, and the company has further plans to introduce new features and improvements to further raise the quality of its services and ensure continued innovation going forward.