Case study
We help large and small companies and organisations to deliver world-class customer service. That has given us experience and knowledge across a wide variety of industries and markets, where we deliver daily value-creating customer experiences and strengthened relationships for our clients.
VAFO Sweden
We help VAFO Sweden with everything from acting as their call-answering service to training their customer service team in case management using Zendesk (a ticketing system), both for consumers
Paulssons Fastigheter
Together with Paulssons Fastigheter, we ensure fast and efficient help for tenants while giving the technicians the opportunity to focus on their core tasks. Responda Group's fault reporting service
Sodexo
We help Sodexo to manage fault reports. In addition to taking all calls, we also help Sodexo by receiving and registering incoming
Blomsterlandet
Responda Group creates flexibility and relieves Blomsterlandet's internal customer service by handling incoming queries via telephone and email. ”Responda Group are responsive, flexible, easy to
Story House Egmont
Outsourced customer service with a complete solution! Customer service outsourced with us for over 10 years Complete solution with first-line support and BackOffice work Customer service agents with sales skills About Story House Egmont
Trainplanet
Customer service advisors who take the customer journey all the way! Customer service advisors with sales skills Certified competence through our ISO certifications Agents who, through training, have skills in travel sales About the Trainplanet Platform
Deep
Together with Profundo, we are developing services for donor organisations! Contributing to an overall solution for the membership and fundraising market. Experience of working in various CRM systems. Agents
Kinto Share
Tailor-made customer service solution An all-inclusive customer service concept with first-line support Enormous growth for Kinto where calls have increased fivefold since 2019 Employees whose duties are
Bonnier
Tailored customer service solution Customer service for Sweden's largest book club Tailored chat function H1“s first customer service client! “We at Bonnier have had our customer service, as well as a good deal of administrative
Vattenfall
– Outsourcing makes things more efficient! Vattenfall is a European energy company with approximately 19,000 employees. For more than 100 years, they have electrified
Werksta
– increases customer satisfaction and ensures good customer service. True to its name, Werksta is a body shop that carries out damage repairs. They specialise in panel beating,