STRONGER TOGETHER
We are well, enjoying ourselves and having fun at work!
service with a smile
Engaged employees
Our core values are based on being courageous and developing the business, having a focus on customers, and being role models for one another – that is how we create A Responda Group and we succeed thanks to our dedicated employees.
We have created a happy, open and inclusive working environment where everyone is involved and systematically develops our work. We want our employees to feel strong, secure and capable in their roles because everyone has an important mission to carry out. Cooperation and job satisfaction are prerequisites to ensure it is simply fun to go to work. We care about health, sustainability, preventive well-being and a good working environment.
The work within response and customer service is multifaceted and requires everything from listening to and quickly understanding the person making contact, to having empathy and a passion for service, as well as systems knowledge and up-selling.
By working solely with inbound calls, we have created a pleasant working environment with low staff turnover. The expertise of our employees is the key to the high quality that permeates the entire organisation.
Quotes from some of our employees
”The best thing about working at Responda Group is the variety in my tasks and that no two days are the same. As a Team Manager, I get the opportunity to follow my team's development and see colleagues go from strength to strength, which gives me energy as a leader. The fantastic thing about Responda Group is the freedom with responsibility that we have and that every employee is an important part of reaching our goals. Your contribution makes a difference and that makes it fun to go to work!”
André Sundqvist, Team Manager
”The best thing about my job as a Telephone Operator at Responda Group is the community we have among colleagues – our closest team and our leaders. We strive for and achieve our goals by focusing on cooperation and working together. There are never any dull moments at Responda Group. Production is always in full swing. We develop and are ready for anything at any time, solving problems accordingly – always with the customer in focus.”
Emma Jansson, Switchboard Operator
”The best thing about my job as a Service Manager at Responda Group is that it is so varied and that you never know what the day will bring and what challenges we need to tackle. At Responda Group, I am constantly learning new things and you can easily follow your own development. We push and support each other.”
Gunilla Thuland, Service Manager
”The best thing about working as a switchboard operator is that it's varied and no two working days are the same. I get to speak to a lot of lovely people, connect calls, take messages or help them further with their queries in other ways. Kalix Tele24 is a fantastic workplace. We have an open culture and care about each other. I've worked here before, but after a number of years I chose to apply to come back to the company. I really enjoy it here with all my wonderful colleagues.”
Maria Olofsson, Receptionist
”The absolute best thing about my job is my colleagues and having a good manager. My job as a receptionist is independent and we work towards clear goals, which means the days often fly by. I really enjoy working at Kalix Tele24 and we have a great atmosphere at the Haparanda office.”
Laila Gustafsson, Receptionist