Responda Group, a leading provider of call centre and customer service solutions, has agreed to acquire H1 Communication (”H1”), a Nordic BPO company with an impressive customer base and
The strategic acquisition of H1 marks an important milestone in Responda Group’s growth journey and strengthens its position as a leading customer service provider in the Nordic region. By combining the expertise, resources, and capabilities of both companies, Responda Group can continue to develop its offering, improve operational efficiency, and deliver an even better customer experience.
“H1 has built strong expertise in customer service and has been an innovative force in the industry since its founding. We are very pleased to welcome them to Responda Group,” says Marcus Lindqvist, CEO of Responda Group. “By bringing our organisations together, we gain broader expertise, greater capacity, and a stronger Nordic presence. This enables us to support more customers, handle larger and more complex customer service operations, and continue investing in technology and solutions that improve both efficiency and the customer experience.”
“We are excited to become part of Responda Group and to create even greater value for our customers together,” says Mona Silfver, CEO of H1 Communication.
“By combining our expertise, technology, and operational capabilities, we can offer a broader range of customer service solutions, scale more easily as our customers’ needs change, and continue developing new ways to improve availability, efficiency, and the customer experience.”
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This acquisition marks an important milestone for Responda Group, creating a stronger and more capable customer service partner. Together, the Group will generate close to SEK 300 million in revenue, with more than 500 skilled professionals handling nearly 10 million customer interactions every year. The combined scale, expertise, and capabilities strengthen Responda Group’s ability to help businesses improve availability, deliver outstanding customer experiences, and achieve their business goals.
For further information and enquiries, please contact:
Marcus Lindqvist, VD Responda Group AB
Tel: 070-252 85 63
Mail marcus.lindqvist@respondagroup.com
About H1 Communication
H1 Communication is a Nordic BPO company with European partners, providing outsourced customer service, technical support, PKI services, and answering services.
As the Nordic region’s largest owner-managed company in its field, H1 builds long-term customer partnerships based on commitment, quality, and continuity. H1 is certified according to ISO 9001, 14001, 27001, and 18295, with operations across the Nordic region providing services in all Nordic languages, 24/7, 365 days a year.