Responda Group is a leading Swedish customer service provider, announcing today that they have agreed to acquire Personlig svarsservice AB, thereby further strengthening their offering within the SME segment. The acquisition is part of Responda Group's strategy to expand its offering and further strengthen its capacity as the leading provider of outsourced customer service.
– We are very pleased to welcome Personlig svarsservice as part of Responda Group. This acquisition is another step for us in our growth journey, as it will further strengthen our customer service offering for small and medium-sized customers,” says Joakim Ögren, CEO of Responda Group.
– We are very pleased that Personlig svarsservice is becoming part of Responda Group. They share our commitment and our focus on delivering fantastic customer service. As part of Responda Group, the business will be able to develop further to reach new levels, say Richard Ahnell and Niklas Berg, owners and founders of Personlig svarsservice AB.
About Personal answering service
Personal Answering Service offers increased availability for companies with the help of telephone answering, staffed web chat and services in the form of appointment booking. Our ambition is to always remain at the forefront of customer service solutions and professional treatment for our clients. By increasing availability by phone and web, we raise our clients' service level and increase the profitability of their business. The answering service business area was started in 2004 and was then part of the sister company GCM. In 2013, the separate company Personlig svarsservice was formed. The company is currently located in Stockholm (Bromma/Mariehäll). For more information, visit www.personligsvarsservice.se
For further information and enquiries, please contact:
Joakim Ögren, CEO Responda Group
Tel: 070-164 21 00
Email: joakim.ogren@respondagroup.com