Choose the package that suits you!
We have made it easy to choose the right option through two clear packages. Whether you need basic customer service during office hours or a comprehensive premium solution, there is an option that suits you. You can use the service on an as-needed basis or as a fully outsourced solution. It is also possible to customise the packages with our add-on services.
BAS
Suits those who handle up to approx. 1,500 cases per month and need relief during peak workloads, or who want to ensure professional handling without spending time and resources on recruitment and staffing.
-
1,000 minutes are included
-
2 channels are included
-
Swedish and English
-
Low gear
-
Callback
-
Knowledge base
PRO
Suited for those with varying or high volumes who need a scalable solution. Particularly relevant for those who want to work multi-channel, have high availability and develop customer service in a data-driven way – as a strategic part of the business.
-
1-4 channels
-
All Nordic languages and English
-
Low gear
-
Callback
-
Knowledge base
-
24/7
-
Quality assurance with AI
Customise your customer experience with our add-on services:
You can easily add our add-on services regardless of which package you choose and tailor the customer experience to your needs. Here are some of our add-on services:
- Tilde – our AI receptionist
- Klara – our AI Knowledge Base
- Nora – our Quality Assurance with AI
- Smart Self-service
- Additional languages
- Video support
- Analysis package
- Dashboard – showing real-time statistics
- Categorisation of calls
- List object
- Root cause analysis
- Customer surveys
Customer service FAQs
This means we take care of all or part of your customer dialogue – via telephone, email, chat or other channels – as an extension of your brand.
Of course, we will familiarise ourselves with your processes, systems and tone of voice to ensure the customer experience feels completely seamless.
We work across multiple channels and manage telephone, email, chat, social media and other digital channels according to your needs. We can also work in your systems if you so wish.
We work in a structured manner with follow-up, metrics and continuous quality assurance. You receive clear reporting and insights to be able to work data-driven with the customer experience. We also offer a more extensive analysis package should you need it.
Definitely. Our solutions are flexible and can be tailored to suit the season, campaigns or changing volumes.
The schedule depends on the scope of the assignment, but we work in a structured way with onboarding to ensure a secure and efficient start.
We work in accordance with current data protection legislation and have clear procedures for information security and the handling of personal data.
Yes, we offer solutions for both office hours and extended availability, depending on your needs.