Choose the package that suits you!
We have made it easy for you to find the right solution by putting together three different packages. Whether you just need support on the odd occasion or a comprehensive switchboard service, there is an option that matches your needs.
What are your requirements?
Fully integrated
All incoming calls to your business, or only certain types of queries, are handled by trained and quality-assured agents. This can also apply to needs such as an out-of-hours service or press office.
Overflow
The agents are available to reduce queue times, manage volume peaks and increased volumes during the high season to always be able to offer your customers quick and personal contact.
After-hours support
Ensure that you are available and that your customers are met by a dedicated contact person to whom they can report urgent matters or check the status of work in progress. Give your colleagues the opportunity to work without disruption.
Meet Tilde - our AI receptionist
Tilde is our AI receptionist who answers the phone, transfers calls and takes messages – round the clock, all year round. She ensures that no calls are missed and creates a consistent and professional customer experience, while human expertise is always available.
Ett missat samtal kan bli en missad kund
I en undersökning från CallRail uppger 21 % att de direkt ringer ett annat företag när de inte får svar. Ett missat samtal kan alltså vara mer än ett missat samtal. Det kan vara en kund som går vidare till konkurrenten.
Take the next step towards a smarter and more efficient customer service
Meet our experts and see how Responda can help you improve accessibility, reduce costs and create a better customer experience – without unnecessary administration.
Experts in answering services & the customer needs of the future
Our call answering service gives you the freedom to take a break from stressful situations, such as a constantly ringing phone, so you can focus on more important matters that will improve your business. We answer your customer calls professionally and thoughtfully, and notify you via email or text message. Our call answering service is the ultimate solution – comprehensive, personalised and tailored to your needs.
TAILORED SOLUTIONS
NO MISSED CALLS
ROUND THE CLOCK, ALL YEAR ROUND
Swedish, English, Norwegian, Finnish & Danish
COMMITTED EMPLOYEES
This is what our clients think
Benefits of an answering service
Choose the right partner for your answering service
Choosing the right partner for your answering service is crucial to ensuring that your customers always receive a professional and efficient service. At Responda Group, we offer a flexible and reliable answering service tailored to both small and large businesses. Here are some of the main reasons why you should consider working with us:
1. Customer service that’s always available and responsive
With our answering service, you can be sure that your customers always receive prompt and accurate assistance, whenever they contact you. We offer round-the-clock availability, giving your customers the peace of mind that their enquiries and issues will always be dealt with, even outside office hours.
2. A personalised and professional approach
Our agents are trained to provide your customers with a friendly and professional service during every call. We understand the importance of reflecting your brand, and therefore tailor our communication to match your company profile and your customers’ expectations.
3. Reduced pressure on your internal customer service
By letting us handle incoming calls and enquiries, you can ease the pressure on your in-house customer service team. This allows your staff to focus on more complex tasks and improve efficiency in other areas of your business.
4. Tailored solutions for your needs
We offer a flexible answering service that can be tailored to your company's specific needs. Whether you need help managing peaks in call volumes, taking bookings, or handling customer support, we can tailor a solution that suits your goals.
Enhanced customer experience and accessibility
With Responda Group’s answering service, fewer calls go unanswered and customers get help faster. We answer in your company’s name, handle enquiries according to your instructions, and make sure important messages reach the right person. Contact us to see how we could handle your incoming calls and improve availability for your customers.
5. Cost-effective solutions
Outsourcing your answering service gives you extra capacity without the cost of recruiting, training, and staffing an in-house team. Scale the service up during busy periods and down when demand is lower—so you only pay for the support you need.
With Responda Group, fewer calls go unanswered and your customers get faster, professional support when they need it. We handle your answering service, freeing your team from interruptions and giving them more time to focus on customers, core operations, and growth.
Frequently asked questions about Answering Service
An outsourced answering service means fewer missed calls, shorter waiting times, and fewer interruptions for your team. Our trained service professionals answer in your company’s name, handle enquiries according to your instructions, and make sure important messages reach the right person—while your team stays focused on their work.
You decide yourselves what the agents should say and how your particular calls are to be handled. Whether we are to transfer, take a message or help with something else. Our professional agents are accustomed to handling a large volume of calls from many different customers.
Through integration with our platform, our agents can see the user's status and how calls should be handled. All our employees receive thorough service training and are continually verified in quality, engagement and handling in order to keep developing. Whether you do not have a switchboard or use a cloud-based switchboard, you can still get support by routing and forwarding calls to us.
Getting started is quick and straightforward, typically taking just 5–10 days. We’ll guide you through the setup and provide a clear timeline based on your needs.
Call answering and answering service are just two different names for the same service. Both mean that an external company answers telephone calls that you yourselves do not have time or are unable to answer.
We have different pricing structures depending on how much volyum are to be answered and what you want help with. Contact us or fill in the form We’ll help you find the right solution and provide a tailored quote.
Of course, we can answer 24/7 all year round, depending on your needs.