We coordinate and ensure that urgent matters are handled quickly and efficiently
We are available 24/7, all year round. The service is tailored to your needs, whether you need round-the-clock support or coverage during specific hours. Fault reports are registered in your system or via messages and emails, and we make an assessment based on your specific criteria as to how urgent issues should be handled and when cases need to be escalated. We coordinate and ensure that urgent matters are handled quickly and efficiently
How our fault reporting works
- The tenant or customer contacts us by phone, chat, or online.
- We receive information, ask the right follow-up questions and log the fault report directly in your system.
- We assess the urgency based on your criteria
- Urgent cases are immediately escalated to a technician or on-call team
- Vi bevakar ärenden på kvällar och helger så att inget faller mellan stolarna
Fault reporting in your existing system
There’s no need for a new system. Our team works directly in your existing web-based platform, registering fault reports in the same way as your own staff. Everything stays in one place, and your technicians receive cases through the same process as usual.
We follow your existing procedures, categories, and priorities.
Where an integration adds value, we can explore a more automated solution. For example, AI in Responda One Go can collect the relevant information and create the case directly in your system before a team member takes over.
AI and human support in one fault reporting service
Tilde
Albin
Why property companies outsource fault reporting
Technicians can focus on resolving issues
24/7 availability
Consistent assessment every time
Frequently asked questions about fault reporting
Yes. We register fault reports directly in your existing system. If you prefer not to provide access, we can forward cases by email or message instead. Where an integration adds value, we can also explore a more automated solution.
We assess every case based on your criteria. Before launch, we agree on what qualifies as urgent, such as water leaks, power outages, or lock issues, and how each situation should be handled. Urgent cases are escalated directly to your technician or on-call team, while non-urgent cases are registered for handling during regular hours.
Yes. We handle fault reports 24/7, all year round. You can also choose coverage only when you need it, such as evenings, nights, and weekends. With Tilde, our AI receptionist, and Albin, our AI chat, the conversation can start immediately at any time, with our team stepping in when human assessment is needed.
No. You can keep the system and processes you already have. We simply work within your existing setup, so getting started is easy and your technicians can continue working exactly as they do today.