Our services
Why answering service and Responda
We believe that all businesses have a need for an answering service on an as-needed or full-time basis, and we consider the following to be the most important reasons:
- All calls are answered without long queue times regardless of the volume of traffic
- Help with staffing
- Does not collect and store information that is not necessary for the specified purpose (data minimisation).
- Very short queue times – we have an average response time of under 8 seconds
- Professional handling of focused telefonist - we steer the conversations and have 100% focus
Responda was founded in 2008 with the goal and ambition of challenging the market by delivering a higher level of quality – ask our customers, they think we live up to that goal.
Your customer in focus
You are our client, and it is your customer – the caller – who is the important one.
Sound quality is very important
With us at Responda you do not hear the murmur of colleagues and rattling keyboards. In other words, your callers do not feel that they have reached a call centre.
Our services
Which service suits your company? Most companies need relief with handling incoming calls. This could be when employees are at a conference, training, a kickoff, or when the regular agent is off sick. It could apply to all incoming calls, during high call volumes, or temporarily as support in daily customer contact. Read more under each respective service. We will help you choose the exact service that suits your company!
”Personal and dedicated staff make us like Responda”