Invoice explanation
We have changed our billing system and, as a result, our invoices will also have a new look. We have therefore put together a guide to make things easier for you as a customer.
Concepts
Product code: The number that the respective service has in our billing system
Description: The description is linked to the article number and explains which service it refers to.
Subscription: The fixed monthly fee.
Night Subscription: The fixed monthly fee for calls during weekends and weekdays between 18:00 and 07:00.
Conversation: Here you can see the calls included in your subscription as well as those outside of it.
Talk time: The call time exceeding that specified in the agreement.
Call out of hours: Refers to calls that come in during weekends and weekdays between 18:00 and 07:00 that are not included in the subscription.
Call time Other time: The excess call time for calls coming in during weekends and weekdays between 18:00 and 07:00, where the call duration exceeds that specified in the agreement.
Frequently asked questions
Where do I find which period the invoice relates to?
Variable charges relate to the previous month, whereas the monthly fee/subscription is paid in advance.
What are your payment terms?
Your payment terms can be found in the general terms and conditions of your agreement.
Where should I turn if I still have questions about the invoice?
If you have any questions regarding your invoice, please feel free to contact us at the following address:
- H1: ekonomi.h1@respondagroup.com
- iTell: ekonomi.responda@respondagroup.com
- Call4U: ekonomi.call4u@respondagroup.com
Who do I contact regarding contract queries?
If you have any questions regarding your contract, please contact your contact person or send an email to info@respondagroup.se