We help you manage bookings and orders
We make it easy for your customers to get in touch with you and make a booking or order so that you can focus on your core business. The solution is tailored to your needs where we can relieve the pressure on you when you are unable to answer all calls. We can work in your systems or send the information via email, and we are available around the clock if you need help or just during certain times.
We can, for example, help you to:
- Receive and register new orders
- Make changes to existing bookings
- carry out cancellations
- set up recurring bookings
- provide updates or status reports regarding bookings/orders
How our appointment booking service works:
- Kunden ringer eller chattar med oss, via Tilde i telefon, Albin på webben eller direkt med en av våra medarbetare.
- We identify the customer’s needs and find a suitable available appointment.
- We book the appointment directly in your system
- The customer receives a confirmation through your preferred channel
- Exceptions, special requests, and questions we cannot answer are escalated to your team according to your procedures
Appointment booking in your existing system
There’s no need for a new booking system. We work directly in the system you already use, so appointments go straight into your calendar. Your customers can book when it suits them, while your team spends less time answering calls and managing appointments—and more time serving customers.
Your team can continue working as usual, with the same calendar, the same processes, and a complete overview of all appointments.
AI and human support in one appointment booking service
Tilde
Albin
Why companies outsource appointment booking
Fewer interruptions for your team
24/7 availability
Extra support during peak periods, holidays, and staff absences
Frequently asked questions about appointment booking
Yes. We book directly in your existing system, giving your team a complete overview. We can also forward bookings by email or message.
Yes. We handle the entire booking process directly in your system, from new appointments and rescheduling to cancellations and recurring bookings. Customers can contact us to change, cancel, or check an appointment, and we update the booking immediately. Confirmations and changes are then communicated according to your preferred process.
Yes. You choose when we handle your bookings - 24/7, outside office hours, or during peak periods. Your customers can book when it suits them, while your team stays focused on their work.
Booking software lets customers book themselves. We handle the booking for them—answering questions, finding the right appointment, and booking directly in your system.