IK Partners invests in Responda Group

Responda Group, a leading Swedish customer service provider for small and medium-sized enterprises, has today signed an agreement with IK Partners (“IK”) IK Small Cap III Fund regarding a majority investment in Responda Group. IK’s investment is made with capital from the dedicated Development category
Capital and the stake are being acquired from the founders and parts of the management team, who are also reinvesting alongside IK. The financial terms regarding the transaction have not been disclosed.

Responda AB was founded in 2008 by Joakim Ögren and Magnus Johannessen and has its headquarters in Stockholm. In connection with the acquisition of Kalix Tele24 in 2021, Responda Group was formed. Both companies have extensive experience in customer service outsourcing through integrated systems and processes for managing telephony, e-mail, chat and social media.

The company has approximately 250 employees spread across four offices that provide services to a mixed customer base consisting of around 2,500 companies in the private and public sectors. Under the current management, the company has experienced strong development. With support from IK, the company hopes to continue broadening its offering to existing customers, take market share in the small and medium-sized enterprise segment through further commercial initiatives and drive market consolidation through strategic acquisitions.

-We are convinced that a partnership between Responda Group and IK Partners will contribute to our continued development and growth. Since the company was founded, we have made great progress as a leading provider of outsourced customer service. We are proud of the trust that our clients give us every day and we look forward to working together with IK on our continued journey, says Joakim Ögren, CEO of Responda Group

Responda Group is the market leader in Sweden regarding customer service for small and medium-sized enterprises and has good potential for continued growth. We are well-positioned to help Responda Group deliver according to its objectives within the framework of the buy-and-build strategy, as well as supporting the company in its future geographical expansion through our broad network in the Nordics. We are impressed by the company's journey so far and look forward to working together with them to realise their ambitions, says Carl Jakobsson, Director at IK Partners and adviser to the IK Small Cap III Fund.