Trained in your procedures, present in Synergy. Taking the call, making notes, escalating — or resolving right away.
AI and human
AI handles the volume.
People build the relationship.
With Responda One, you combine AI and human service - for better accessibility, lower costs, and a smoother customer experience. All in one platform, on a single invoice.
You choose channels – everything is included in Responda One.
With Responda One, all channels are included at no extra cost. You choose which services you want to activate and tailor the solution to your business needs. Everything is included with Responda One – no add-ons, no hidden costs.
Human agents answer calls, transfer them and take messages.
AI-powered chat that provides instant answers, 24/7.
Answers calls, transfers them and takes messages – 24/7.
Teams, calendars, AD — we can see who’s available in real time.
Human agents handle live chat on your website.
Swedish, Norwegian, Danish, Finnish and English – at no extra cost.
Some of our clients:
Start with humans. Scale with AI.
You choose the mix — and can adjust it at any time, with no need for a new agreement. Most customers reach a 50/50 mix of AI and human support within three months.
Day 1: We get to know you
20% AI, 80% human
Month 3: AI handles evenings and weekends 50% AI, 50% human
Month 6+: AI handles the majority 70% AI, 30% human
Meet our AI agents, Tilde and Albin – a natural part of Responda One.
Tilde
Albin
How it works
One shared capacity pool for all channels.
All channels share the same capacity pool. AI interactions use less capacity – so the more AI you use, the more customer interactions you can handle.
- You control the mix of AI and human support
- Full flexibility across channels
- Capacity is shared dynamically
- No separate capacity limits by service or channel
You choose the mix — and can adjust it at any time, without changing your agreement.. Most customers reach a 50/50 mix of AI and human support within three months.
Everything you need – already built into Responda One
Built on Synergy – our proven platform.
Responda One isn’t a new platform. It brings together our existing, proven infrastructure in one flexible solution. Built on technology that has been in operation since 2018, it manages call routing, agent allocation and AI orchestration for thousands of customers. All key integrations are included as standard, so you can get up and running quickly and make the most of Responda One from day one.
The platform comes with ready-to-use integrations for Active Directory (AD), Microsoft Teams and calendar synchronisation. This gives both AI and human agents access to the right information, helping them handle every interaction smoothly and connect customers with the right person at the right time. Med Responda One får du en komplett, integrerad lösning där allt fungerar tillsammans – redan från start.
Through its integrations, the platform always has access to the latest information – has a new employee joined, is someone on holiday, or are they currently in a Teams meeting?
Why companies choose Responda One
All your customer communication in one platform
Scalable & flexible
AI & Human
Increased availability
Safe AI
Select your level. Scale whenever you want.
We have made it easy for you to find the right solution by putting together three different packages. Whether you just need support on the odd occasion or a comprehensive switchboard service, there is an option that matches your needs.
START
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A flexible model – pay only for what you actually use, with no fixed volume commitments.
VOICE
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Fixed monthly plans with calls included. Choose from four packages: S, M, L or XL.
RESPONDA ONE
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One platform for all your customer communication – across every channel. A flexible mix of AI and human support. Choose from four packages: S, M, L or XL
Take the next step towards a smarter and more efficient customer service
Meet our experts and see how Responda can help you improve accessibility, reduce costs and create a better customer experience – without unnecessary administration.
Ett missat samtal kan bli en missad kund
I en undersökning från CallRail uppger 21 % att de direkt ringer ett annat företag när de inte får svar. Ett missat samtal kan alltså vara mer än ett missat samtal. Det kan vara en kund som går vidare till konkurrenten.
Frequently asked questions about AI
Many companies are curious about AI – but also unsure about how difficult it is to get started. Do you need to build advanced integrations? Train models yourself? Hire AI specialists?
Modern AI services are significantly easier to implement than many think. And when AI is built for customer dialogues by people who have worked with customer service for over 30 years, the step becomes even smaller.
