Tilde – our AI receptionist
Tilde is our AI receptionist who answers the phone, transfers calls and takes messages – round the clock, all year round. She ensures that no calls are missed and creates a consistent and professional customer experience, while human expertise is always available.
She handles recurring queries quickly, calmly and consistently, and knows when it is time to hand over to a human colleague. The result is better service for the customer and more time for employees to focus on what requires empathy and judgement.
How our AI receptionist works
When a customer calls in, they are greeted by Tilde, our AI receptionist. She understands the nature of the query, guides the customer correctly, and handles simple needs directly. If the query requires more complex handling or personal service, Tilde seamlessly hands over to a human colleague.
The result:
The right competencies are used where they do the most good, waiting times are reduced and we offer a cohesive, professional customer experience in every contact.
Take the next step towards a smarter and more efficient customer service
Meet our experts and see how Responda can help you improve accessibility, reduce costs and create a better customer experience – without unnecessary administration.
Our price plans for Tilde
Around 50
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Answer, connect, take message
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Bus Statistics
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24/7
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50 calls are included
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SEK 6 / Overflow calls
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~100
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Answer, connect, take message
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Bus Statistics
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24/7
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100 calls included
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SEK 6 / Overflow calls
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Approximately 250
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Answer, connect, take message
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Bus Statistics
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24/7
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250 calls included
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SEK 6/ Overflow calls
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About 500
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Answer, connect, take message
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Bus Statistics
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24/7
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500 calls included
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SEK 6 / Overflow calls
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Advantages of Tilde:
ALWAYS AVAILABLE
SCALABLE SOLUTION
Safe AI
Ask Tilde a question!
Would you like to speak to Tilde, our AI receptionist, Already now? Call and ask your question about us at Responda Group – for example about our AI services, how we work or how we can help you.
Frequently asked questions about AI
Many companies are curious about AI – but also unsure about how difficult it is to get started. Do you need to build advanced integrations? Train models yourself? Hire AI specialists?
Modern AI services are significantly easier to implement than many think. And when AI is built for customer dialogues by people who have worked with customer service for over 30 years, the step becomes even smaller.
Safe AI - Always with human backup
Safe AI with us is built on secure data management and full GDPR compliance. Our AI solutions always operate with human backup and clear control. This delivers an efficient customer experience without compromising on security, quality, or trust.
Tilde - The reassuring voice that always answers
Tilde is calm when the customer is stressed, clear when something needs explaining and consistent regardless of the time of day. With her, every call is met with the same friendly tone – without queues, without waiting and without missed calls.
She is completely on top of things and likes structure, order and quick solutions. Tilde answers, transfers and takes a message if the person being sought is unavailable, with a manner that feels reassuring rather than technical. She never forgets, never loses her patience and is just as present at 03.00 as in the middle of rush hour.
When an issue requires more than straightforward answers, Tilde knows when it is time to hand over. She ensures that the customer ends up in the right place and that human colleagues can take over where empathy, flexibility and judgement make the biggest difference.
The result is a customer experience that feels personal, accessible and professional, while the business benefits from a more even workload and smarter resource utilisation.