Video support
Effective remote support with real-time expert help
Real-time expert help via video. Faster solutions, lower costs and a better customer experience.
With video support, you can offer fast and personal remote assistance – regardless of where the customer or employee is located. Through augmented reality (AR), the expert is able to point, show and guide directly in the video stream. The result is more efficient problem solving, reduced costs and a better customer experience.
Examples of use cases for video support:
Field support
Help on-site technicians with installations, troubleshooting or repairs without having to travel out. Reduce downtime and save travel time.
Customer support
Provide end customers with guidance directly in the home via video. Perfect for products with physical installation or handling.
Quality control
Carry out remote inspections and approvals. Document and assure quality without being on site.
Health and social care
Support home care services or field assistants with real-time guidance. Improve security and decision support in critical situations.
Benefits of video support
FASTER CASE MANAGEMENT
COST-EFFECTIVE
AVAILABLE 24/7
How our video support works
1. An expert starts a video call via web browser or app.
2. With AR, the expert can highlight and instruct directly in the video.
3. Images and comments can be saved for documentation or further support.
4. The user follows the instructions live and solves the problem immediately.
Why choose video support?
By implementing video support, you get a modern, flexible, and cost-effective solution that enhances both customer satisfaction and organisational efficiency.