Welcome
To Responda Group
Extended services and more resources for you
We are proud that iTell's answering service is now part of Responda Group. This means even better service and more resources to meet your needs.
Below we have compiled information about us and what is happening now. If you have any further questions or need help with anything, please do not hesitate to contact us. We are here to help you.
Thank you for being part of our journey!
About Responda Group
We are a market-leading player with over 500 employees. We are open around the clock, all year round, with the ability to deliver answering services and customer service in all Nordic languages. We have a wide range of products and services and will be able to offer you, as a customer, even better and more tailored solutions.
For you as a customer, this entails a range of benefits. You will be able to take advantage of a broader product portfolio with tailored and innovative solutions to best meet your unique needs and provide your customers with the best possible service.
We are delighted at the opportunity to continue our journey together with you, and we look forward to offering you even higher quality and better service as part of Responda Group.
Questions and answers
The acquisition means that iTell become part of Responda Group, a leading player in answering and customer services in the Nordic region. This will broaden our range of products and services, giving you as customer access towards even better and more tailored solutions without affecting the service level, quality or operations.
Responda Group is a market-leading Swedish provider of answering and customer service with more than 500 employees. They offer customer service around the clock, all year round, in all Nordic languages and handle over 10 million customer contacts annually.
You will have access to a broader product portfolio with innovative and tailored solutions to meet your unique needs. In addition, you can count on the same high standard and reliability in the services you already use.
The transition involves no changes to the service level, quality or operation. You will continue to receive the same high standard of services as before.
The transition will be carried out jointly with the team at iTell to ensure continuity and high quality. A careful and structured integration process will be implemented to minimise any disruption and ensure that your needs are met.
The iTell team will be involved during the transition period to ensure a smooth handover and that you feel secure and well looked after. Once the transition for you as a customer is complete, you will also receive a new contact person. You will be kept informed throughout the process, and until then, your existing channels of contact remain available.
You will have access to dedicated support throughout the transition period to minimise any potential disruption. We are here to help you with any questions or issues that may arise. More information on this will follow closer to the practical handover.
By becoming part of the Responda Group, we now have even better opportunities to offer tailored solutions that are adapted to your specific needs, further enhancing your customer experience. We will inform and contact you personally to ensure you are aware of the new opportunities created by the acquisition.
We will shortly be in touch to tell you more about Responda Group and our shared vision moving forward.
If you have any questions or need further information, please do not hesitate to contact us. You can reach us most easily on,
ss@respondagroup.com, of course your regular contact person will be available for some time to come.
No change will take place; you will still have an agreement with iTell CRM AB, but which is now owned by Responda Group.