Responda Group creates flexibility and relieves Blomsterlandet's internal customer service by handling incoming queries via telephone and email.
"Responda Group are responsive, flexible, easy to work with and come up with great suggestions of their own.”
About Blomsterlandet
Blomsterlandet is a Swedish chain with 63 stores ranging from Malmö in the south to Luleå in the north. They have a wide range of plants and accessories for the home and garden, as well as bouquets, arrangements, and accessories for everyday life and celebrations. In addition to their physical stores, they also have a growing e-commerce business. Read more at www.blomsterlandet.se
Our mission together with Blomsterlandet
Our collaboration with Blomsterlandet currently means that we handle incoming telephone volume from Blomsterlandet's customers, suppliers, and employees. Since the start, our cooperation has deepened, and Responda Group today also handles customer service matters.
Together with Blomsterlandet's internal customer service, Responda Group handles calls and emails during opening hours on weekdays from 08:00 to 17:00 and weekends from 10:00 to 16:00. Depending on whether it is high or low season, Responda Group handles between 1,500 and 11,000 calls and emails per month.