Tailored customer service solution
- A complete customer service solution with first-line support
- Rapid growth for KINTO, with call volumes increasing fivefold since 2019
- Team members dedicated exclusively to KINTO
About Kinto Share
KINTO launched in Sweden in 2019 as Toyota’s mobility brand, with a vision to make mobility accessible to everyone. Its services include KINTO Flex car subscriptions and KINTO Share car sharing, serving both private and business customers. Since its launch, KINTO has expanded its fleet and network of locations and is now available in Stockholm, Gothenburg, and Malmö.
Read more about Kinto Share
Our Customer Service Solution for KINTO
In mobility, a great customer experience is about more than getting from A to B. Customers need to know that help is always within reach. For KINTO, we provide complete first-line customer support, handling everything from billing enquiries and bookings to arranging roadside assistance when something goes wrong. Whatever the issue and whatever the time, customers have someone to turn to. With support available 24/7, 365 days a year, we help KINTO deliver a seamless and reliable customer experience at every step of the journey.
A Dedicated Team Exclusively for KINTO
For KINTO, we have a dedicated team working exclusively with their customers. Their in-depth knowledge of KINTO’s services enables them to handle more complex enquiries and provide consistent support around the clock. As KINTO has grown, we have scaled with them. Since 2019, call volumes have increased fivefold, while our dedicated setup has enabled KINTO to expand without having to build and manage the same customer service capacity in-house.
“With H1, we have found a reliable partner who shares our values: putting customers first, working as one team, and creating a positive working environment for employees.”
Customer-relevant competencies
Industry Expertise
For more than 10 years, we have provided customer service for mobility and shared services, supporting customers with everything from bookings and billing enquiries to roadside assistance and unexpected issues during their journey. In mobility, fast and reliable support is essential. By combining industry experience with clear processes for both everyday and unexpected situations, we help customers get the right support quickly—keeping their journey moving.
“H1 is more than just a supplier – they are a key part of our operations. Through close collaboration, continuous follow-up, and ongoing improvements, we are able to provide our customers with the level of service they expect.”
Certified Quality in Processes and Procedures
To deliver a smooth and consistent experience for KINTO’s customers, H1 has tailored its processes to the specific needs of the service. This means faster handling, consistent answers, and clear routines for every customer interaction. Regular follow-ups and continuous improvements help maintain quality as volumes grow, supported by H1’s ISO 9001 and ISO 14001 certifications.
“Digitalisation and the increased focus on GDPR have raised customers’ expectations around privacy and data protection. Building trust is an important part of our brand, so knowing that H1 is ISO 27001 certified gives us valuable reassurance that information security is taken seriously.”
Since 2019, we have supported KINTO as the business has grown and scaled our customer service alongside them. The partnership has helped deliver shorter waiting times and more personal support, giving KINTO’s customers faster access to help and a consistently reliable experience.
“KINTO has been an exciting partner from day one. Together, we have been on an incredible journey, supporting each other along the way. Working closely with a customer experiencing KINTO’s level of growth has been both rewarding and valuable, giving us the opportunity to develop, adapt, and grow together.”