A flexible platform for your entire customer dialogue
Samlar telefon och chatt, AI och människa i en integrerad lösning. Byggd för att skala med er.
- 24/7
- GDPR
- Nordic delivery
- Human backup
Real employees answer in your name
418 / 1,000 tokensTrained in your procedures, present in Synergy. Taking the call, making notes, escalating — or resolving right away.
+2 100
Satisfied customers
9 years
Average tenure for customer relationships
10 million
Customer contacts per year
+30 years
experience
Sw/No
svensk expertis, leverans på alla nordiska språk
Choose the help you need
Start with what you need today and scale up over time.
We will reply for you
Professionell svarsservice med AI-stöd. Vi tar emot samtal och chatt, precis som om vi satt hos er.
We run your customer service
Dedicated team working within your systems, enhanced by AI-driven quality assurance and knowledge management.
We make you smarter
AI-verktyg som stärker era medarbetare och förenklar vardagen, utan att ni behöver byta system eller förändra era arbetssätt.
Some of our clients:
Some of our clients:
Responda One Go
When an answer is not enough. Vi tar kunddialogen vidare, från fråga till bokning, felanmälan eller hanterat ärende.
Meet Tilde, Albin and Klara, who use AI to improve your customer experience
Tilde
Albin
Klara
Ta nästa steg
Meet our experts and see how Responda can help you improve accessibility, reduce costs and create a better customer experience – without unnecessary administration.
Trygg AI med mänsklig backup
Trygg AI hos oss bygger på säker datahantering och full GDPR-efterlevnad. Våra AI-lösningar arbetar med mänsklig backup och tydlig kontroll. Det ger en effektiv kundupplevelse utan att kompromissa med trygghet, kvalitet eller förtroende.
Select your level. Scale whenever you want.
We have made it easy for you to find the right solution by putting together three different packages. Whether you just need support on the odd occasion or a comprehensive switchboard service, there is an option that matches your needs.
Answering Service
from SEK 1,950 / month
Fixed monthly package with included calls. S / M / L / XL
RESPONDA ONE
from SEK 4,600 / month
A platform for all customer communication. AI + human. S / M / L / XL
Quality Assurance with AI - Responda Group CI
With Responda Group CI, we are taking quality assurance to the next level. Through AI-based call analysis, call monitoring and follow-up are automated – and every customer call is analysed quickly, objectively and consistently in Nordic languages and English.
AI where it does the most good
Our AI solutions automate recurring queries, guide customers correctly and quality assure customer dialogues. When an issue requires human judgment, our staff take over. That is why Responda can combine high availability with reliable delivery.
This is what our clients think
"Responda Groups felanmälningstjänst har hjälpt oss förbättra vår tillgänglighet och flexibilitet. Genom att outsourca mottagandet av ärenden behöver vi inte längre ha egen personal dedikerad till detta. Det har inte bara frigjort värdefull tid för vår personal, utan också möjliggjort en ökad fokusering på att erbjuda våra hyresgäster en överlägsen service. Resultatet har varit en märkbar förbättring av kundnöjdheten."
"Responda Group are responsive, flexible, easy to work with and come up with great suggestions of their own.”
"For us at Sodexo, good service is a fundamental principle. With the help of the Responda Group, our availability and service towards our customers are increasing. Their fault-reporting service enables prompt assistance when needed, whether it concerns reporting a broken refrigerator, ordering new keys or getting help with snow clearance. It is reassuring to know that all matters are handled in accordance with our established procedures and that the customer receives prompt feedback."
A Nordic partner for the customer contact of the future
Responda grundades 2008 och hjälper idag över 2 100 företag att skapa högre tillgänglighet, bättre kvalitet och smartare kunddialoger. Med 500+ medarbetare, stark lokal närvaro och egenutvecklade AI-lösningar kombinerar vi teknikens effektivitet med människans omdöme.
