{"id":9354,"date":"2023-05-03T15:13:13","date_gmt":"2023-05-03T15:13:13","guid":{"rendered":"https:\/\/respondagroup.se\/?page_id=9354"},"modified":"2025-03-07T13:15:35","modified_gmt":"2025-03-07T13:15:35","slug":"customer-case-study","status":"publish","type":"page","link":"https:\/\/www.respondagroup.se\/en\/kundcase\/","title":{"rendered":"Case study"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Case study<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

We help large and small companies and organisations to deliver world-class customer service. That has given us experience and knowledge across a wide variety of industries and markets, where we deliver daily\u00a0value-creating customer experiences and strengthened relationships for our clients.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t
\"Vapo<\/div><\/a>\n\t\t\t\t
Case study<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tVAFO Sweden\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

We help VAFO Sweden with everything from acting as their call-answering service to training their customer service team in case management using Zendesk (a ticketing system), both for consumers<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tDiscover more\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"Paulssons<\/div><\/a>\n\t\t\t\t
Case study<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tPaulssons Fastigheter\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

Together with Paulssons Fastigheter, we ensure fast and efficient help for tenants while giving the technicians the opportunity to focus on their core tasks. Responda Group's fault reporting service<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tDiscover more\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"Sodexo<\/div><\/a>\n\t\t\t\t
Case study<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tSodexo\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

We help Sodexo to manage fault reports. In addition to taking all calls, we also help Sodexo by receiving and registering incoming<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tDiscover more\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"Blomsterlandet\"<\/div><\/a>\n\t\t\t\t
Case study<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tBlomsterlandet\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

Responda Group creates flexibility and relieves Blomsterlandet's internal customer service by handling incoming queries via telephone and email. \u201dResponda Group are responsive, flexible, easy to<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tDiscover more\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"Story<\/div><\/a>\n\t\t\t\t
Case study<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tStory House Egmont\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

Outsourced customer service with a complete solution! Customer service outsourced with us for over 10 years Complete solution with first-line support and BackOffice work Customer service agents with sales skills About Story House Egmont<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tDiscover more\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"Trainplanet<\/div><\/a>\n\t\t\t\t
Case study<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tTrainplanet\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

Customer service advisors who take the customer journey all the way! Customer service advisors with sales skills Certified competence through our ISO certifications Agents who, through training, have skills in travel sales About the Trainplanet Platform<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tDiscover more\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"Customer<\/div><\/a>\n\t\t\t\t
Case study<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tDeep\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

Together with Profundo, we are developing services for donor organisations! Contributing to an overall solution for the membership and fundraising market. Experience of working in various CRM systems. Agents<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tDiscover more\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"Customer<\/div><\/a>\n\t\t\t\t
Case study<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tKinto Share\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

Tailor-made customer service solution An all-inclusive customer service concept with first-line support Enormous growth for Kinto where calls have increased fivefold since 2019 Employees whose duties are<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tDiscover more\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"Bonniers<\/div><\/a>\n\t\t\t\t
Case study<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tBonnier\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

Tailored customer service solution Customer service for Sweden's largest book club Tailored chat function H1\u201cs first customer service client! \u201cWe at Bonnier have had our customer service, as well as a good deal of administrative<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tDiscover more\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"\"<\/div><\/a>\n\t\t\t\t
Case study<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tVattenfall\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

\u2013 Outsourcing makes things more efficient! Vattenfall is a European energy company with approximately 19,000 employees. For more than 100 years, they have electrified<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tDiscover more\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"Werksta<\/div><\/a>\n\t\t\t\t
Case study<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tWerksta\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

\u2013 increases customer satisfaction and ensures good customer service. True to its name, Werksta is a body shop that carries out damage repairs. They specialise in panel beating,<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tDiscover more\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

We help large and small companies and organisations to deliver world-class customer service. That has given us experience and knowledge across a wide variety of industries and markets, where we deliver daily\u00a0<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9354","page","type-page","status-publish","hentry"],"yoast_head":"\nKundcase | Responda Group<\/title>\n<meta name=\"description\" content=\"Kundservice - Ta del av hur vi har hj\u00e4lpt andra f\u00f6retag att f\u00f6rb\u00e4ttra deras kundupplevelse genom outsourcing av kundservice.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.respondagroup.se\/en\/customer-case-study\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kundcase | Responda Group\" \/>\n<meta property=\"og:description\" content=\"Kundservice - Ta del av hur vi har hj\u00e4lpt andra f\u00f6retag att f\u00f6rb\u00e4ttra deras kundupplevelse genom outsourcing av kundservice.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.respondagroup.se\/en\/customer-case-study\/\" \/>\n<meta property=\"og:site_name\" content=\"Responda Group\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-07T13:15:35+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"CollectionPage\"],\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/kundcase\\\/\",\"url\":\"https:\\\/\\\/www.respondagroup.se\\\/en\\\/customer-case-study\\\/\",\"name\":\"Kundcase | Responda Group\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/#website\"},\"datePublished\":\"2023-05-03T15:13:13+00:00\",\"dateModified\":\"2025-03-07T13:15:35+00:00\",\"description\":\"Kundservice - Ta del av hur vi har hj\u00e4lpt andra f\u00f6retag att f\u00f6rb\u00e4ttra deras kundupplevelse genom outsourcing av kundservice.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/kundcase\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.respondagroup.se\\\/en\\\/customer-case-study\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/kundcase\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.respondagroup.se\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Kundcase\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/#website\",\"url\":\"https:\\\/\\\/www.respondagroup.se\\\/\",\"name\":\"Responda Group\",\"description\":\"Svarsservice och kundservice\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.respondagroup.se\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":[\"Organization\",\"LocalBusiness\"],\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/#organization\",\"name\":\"Responda Group\",\"url\":\"https:\\\/\\\/www.respondagroup.se\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.respondagroup.se\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/Bla_orange_svart.png\",\"contentUrl\":\"https:\\\/\\\/www.respondagroup.se\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/Bla_orange_svart.png\",\"width\":200,\"height\":64,\"caption\":\"Responda Group\"},\"image\":{\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/responda-group-ab\\\/\"],\"telephone\":\"+46-8-120-420-00\",\"email\":\"info@respondagroup.com\",\"priceRange\":\"995 - 8995 SEK\",\"address\":{\"@type\":\"PostalAddress\",\"streetAddress\":\"Jan Stenbecks Torg 17\",\"postalCode\":\"164 40\",\"addressLocality\":\"Kista\",\"addressRegion\":\"Stockholm\",\"addressCountry\":\"SE\"},\"location\":[{\"@type\":\"PostalAddress\",\"streetAddress\":\"Jan Stenbecks Torg 17\",\"postalCode\":\"164 40\",\"addressLocality\":\"Kista\",\"addressRegion\":\"Stockholm\",\"addressCountry\":\"SE\"},{\"@type\":\"PostalAddress\",\"streetAddress\":\"Rademachergatan 1\",\"postalCode\":\"632 19\",\"addressLocality\":\"Eskilstuna\",\"addressRegion\":\"S\u00f6dermanland\",\"addressCountry\":\"SE\"},{\"@type\":\"PostalAddress\",\"streetAddress\":\"Strandgatan 14\",\"postalCode\":\"953 31\",\"addressLocality\":\"Haparanda\",\"addressRegion\":\"Norrbotten\",\"addressCountry\":\"SE\"},{\"@type\":\"PostalAddress\",\"streetAddress\":\"All\u00e9v\u00e4gen 7\",\"postalCode\":\"952 51\",\"addressLocality\":\"Kalix\",\"addressRegion\":\"Norrbotten\",\"addressCountry\":\"SE\"},{\"@type\":\"PostalAddress\",\"streetAddress\":\"\u00d6neslingan 7\",\"postalCode\":\"832 51\",\"addressLocality\":\"Fr\u00f6s\u00f6n\",\"addressRegion\":\"\u00d6stersund\",\"addressCountry\":\"SE\"},{\"@type\":\"PostalAddress\",\"streetAddress\":\"S\u00f8lvgata 20\",\"postalCode\":\"1767\",\"addressLocality\":\"Halden\",\"addressRegion\":\"\u00d8stfold\",\"addressCountry\":\"NO\"}],\"department\":[{\"@type\":\"LocalBusiness\",\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/#office-stockholm\",\"name\":\"Responda Group \u2013 Stockholm\",\"url\":\"https:\\\/\\\/www.respondagroup.se\\\/en\\\/call-centre-stockholm\\\/\",\"image\":\"https:\\\/\\\/www.respondagroup.se\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/svarsservice-1024x1024-1.png\",\"telephone\":\"+46-8-120-420-00\",\"email\":\"info@respondagroup.com\",\"priceRange\":\"995 - 8995 SEK\",\"address\":{\"@type\":\"PostalAddress\",\"streetAddress\":\"Jan Stenbecks Torg 17\",\"postalCode\":\"164 40\",\"addressLocality\":\"Kista\",\"addressRegion\":\"Stockholm\",\"addressCountry\":\"SE\"},\"openingHoursSpecification\":{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"00:00\",\"closes\":\"23:59\"},\"parentOrganization\":{\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/#organization\"}},{\"@type\":\"LocalBusiness\",\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/#office-eskilstuna\",\"name\":\"Responda Group \u2013 Eskilstuna\",\"url\":\"https:\\\/\\\/www.respondagroup.se\\\/en\\\/here-is-where-we-are\\\/\",\"image\":\"https:\\\/\\\/www.respondagroup.se\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/svarsservice-1024x1024-1.png\",\"telephone\":\"+46-8-120-420-00\",\"email\":\"info@respondagroup.com\",\"priceRange\":\"995 - 8995 SEK\",\"address\":{\"@type\":\"PostalAddress\",\"streetAddress\":\"Rademachergatan 1\",\"postalCode\":\"632 19\",\"addressLocality\":\"Eskilstuna\",\"addressRegion\":\"S\u00f6dermanland\",\"addressCountry\":\"SE\"},\"openingHoursSpecification\":{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"00:00\",\"closes\":\"23:59\"},\"parentOrganization\":{\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/#organization\"}},{\"@type\":\"LocalBusiness\",\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/#office-haparanda\",\"name\":\"Responda Group \u2013 Haparanda\",\"url\":\"https:\\\/\\\/www.respondagroup.se\\\/en\\\/here-is-where-we-are\\\/\",\"image\":\"https:\\\/\\\/www.respondagroup.se\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/svarsservice-1024x1024-1.png\",\"telephone\":\"+46-8-120-420-00\",\"email\":\"info@respondagroup.com\",\"priceRange\":\"995 - 8995 SEK\",\"address\":{\"@type\":\"PostalAddress\",\"streetAddress\":\"Strandgatan 14\",\"postalCode\":\"953 31\",\"addressLocality\":\"Haparanda\",\"addressRegion\":\"Norrbotten\",\"addressCountry\":\"SE\"},\"openingHoursSpecification\":{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"00:00\",\"closes\":\"23:59\"},\"parentOrganization\":{\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/#organization\"}},{\"@type\":\"LocalBusiness\",\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/#office-kalix\",\"name\":\"Responda Group \u2013 Kalix\",\"url\":\"https:\\\/\\\/www.respondagroup.se\\\/en\\\/here-is-where-we-are\\\/\",\"image\":\"https:\\\/\\\/www.respondagroup.se\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/svarsservice-1024x1024-1.png\",\"telephone\":\"+46-8-120-420-00\",\"email\":\"info@respondagroup.com\",\"priceRange\":\"995 - 8995 SEK\",\"address\":{\"@type\":\"PostalAddress\",\"streetAddress\":\"All\u00e9v\u00e4gen 7\",\"postalCode\":\"952 51\",\"addressLocality\":\"Kalix\",\"addressRegion\":\"Norrbotten\",\"addressCountry\":\"SE\"},\"openingHoursSpecification\":{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"00:00\",\"closes\":\"23:59\"},\"parentOrganization\":{\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/#organization\"}},{\"@type\":\"LocalBusiness\",\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/#office-ostersund\",\"name\":\"Responda Group \u2013 \u00d6stersund\",\"url\":\"https:\\\/\\\/www.respondagroup.se\\\/en\\\/here-is-where-we-are\\\/\",\"image\":\"https:\\\/\\\/www.respondagroup.se\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/svarsservice-1024x1024-1.png\",\"telephone\":\"+46-8-120-420-00\",\"email\":\"info@respondagroup.com\",\"priceRange\":\"995 - 8995 SEK\",\"address\":{\"@type\":\"PostalAddress\",\"streetAddress\":\"\u00d6neslingan 7\",\"postalCode\":\"832 51\",\"addressLocality\":\"Fr\u00f6s\u00f6n\",\"addressRegion\":\"\u00d6stersund\",\"addressCountry\":\"SE\"},\"openingHoursSpecification\":{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"00:00\",\"closes\":\"23:59\"},\"parentOrganization\":{\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/#organization\"}},{\"@type\":\"LocalBusiness\",\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/#office-halden\",\"name\":\"Responda Group \u2013 Halden\",\"url\":\"https:\\\/\\\/www.respondagroup.se\\\/en\\\/here-is-where-we-are\\\/\",\"image\":\"https:\\\/\\\/www.respondagroup.se\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/svarsservice-1024x1024-1.png\",\"telephone\":\"+46-8-120-420-00\",\"email\":\"info@respondagroup.com\",\"priceRange\":\"995 - 8995 SEK\",\"address\":{\"@type\":\"PostalAddress\",\"streetAddress\":\"S\u00f8lvgata 20\",\"postalCode\":\"1767\",\"addressLocality\":\"Halden\",\"addressRegion\":\"\u00d8stfold\",\"addressCountry\":\"NO\"},\"openingHoursSpecification\":{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"00:00\",\"closes\":\"23:59\"},\"parentOrganization\":{\"@id\":\"https:\\\/\\\/www.respondagroup.se\\\/#organization\"}}],\"openingHoursSpecification\":{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"00:00\",\"closes\":\"23:59\"},\"areaServed\":[{\"@type\":\"Country\",\"name\":\"SE\"},{\"@type\":\"Country\",\"name\":\"NO\"},{\"@type\":\"Place\",\"name\":\"Nordics\"}],\"knowsLanguage\":[\"sv-SE\",\"en-GB\",\"nb-NO\",\"da-DK\",\"fi-FI\"],\"contactPoint\":[{\"@type\":\"ContactPoint\",\"telephone\":\"+46-8-120-420-00\",\"email\":\"info@respondagroup.com\",\"contactType\":\"customer service\",\"availableLanguage\":[\"Swedish\",\"English\",\"Norwegian\",\"Danish\",\"Finnish\"],\"hoursAvailable\":{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"00:00\",\"closes\":\"23:59\"}},{\"@type\":\"ContactPoint\",\"telephone\":\"+46-8-120-420-40\",\"email\":\"customersupport@respondagroup.com\",\"contactType\":\"technical support\",\"availableLanguage\":[\"Swedish\",\"English\"]}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Case Study | Responda Group","description":"Customer service - Discover how we have helped other businesses improve their customer experience by outsourcing customer service.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.respondagroup.se\/en\/customer-case-study\/","og_locale":"en_GB","og_type":"article","og_title":"Kundcase | Responda Group","og_description":"Kundservice - Ta del av hur vi har hj\u00e4lpt andra f\u00f6retag att f\u00f6rb\u00e4ttra deras kundupplevelse genom outsourcing av kundservice.","og_url":"https:\/\/www.respondagroup.se\/en\/customer-case-study\/","og_site_name":"Responda Group","article_modified_time":"2025-03-07T13:15:35+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["WebPage","CollectionPage"],"@id":"https:\/\/www.respondagroup.se\/kundcase\/","url":"https:\/\/www.respondagroup.se\/en\/customer-case-study\/","name":"Case Study | Responda Group","isPartOf":{"@id":"https:\/\/www.respondagroup.se\/#website"},"datePublished":"2023-05-03T15:13:13+00:00","dateModified":"2025-03-07T13:15:35+00:00","description":"Customer service - Discover how we have helped other businesses improve their customer experience by outsourcing customer service.","breadcrumb":{"@id":"https:\/\/www.respondagroup.se\/kundcase\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.respondagroup.se\/en\/customer-case-study\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.respondagroup.se\/kundcase\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.respondagroup.se\/en\/"},{"@type":"ListItem","position":2,"name":"Kundcase"}]},{"@type":"WebSite","@id":"https:\/\/www.respondagroup.se\/#website","url":"https:\/\/www.respondagroup.se\/","name":"Responda Group","description":"Answering service and customer service","publisher":{"@id":"https:\/\/www.respondagroup.se\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.respondagroup.se\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":["Organization","LocalBusiness"],"@id":"https:\/\/www.respondagroup.se\/#organization","name":"Responda Group","url":"https:\/\/www.respondagroup.se\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.respondagroup.se\/#\/schema\/logo\/image\/","url":"https:\/\/www.respondagroup.se\/wp-content\/uploads\/2022\/02\/Bla_orange_svart.png","contentUrl":"https:\/\/www.respondagroup.se\/wp-content\/uploads\/2022\/02\/Bla_orange_svart.png","width":200,"height":64,"caption":"Responda Group"},"image":{"@id":"https:\/\/www.respondagroup.se\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/responda-group-ab\/"],"telephone":"+46-8-120-420-00","email":"info@respondagroup.com","priceRange":"995 - 8995 SEK","address":{"@type":"PostalAddress","streetAddress":"Jan Stenbecks Torg 17","postalCode":"164 40","addressLocality":"Kista","addressRegion":"Stockholm","addressCountry":"SE"},"location":[{"@type":"PostalAddress","streetAddress":"Jan Stenbecks Torg 17","postalCode":"164 40","addressLocality":"Kista","addressRegion":"Stockholm","addressCountry":"SE"},{"@type":"PostalAddress","streetAddress":"Rademachergatan 1","postalCode":"632 19","addressLocality":"Eskilstuna","addressRegion":"S\u00f6dermanland","addressCountry":"SE"},{"@type":"PostalAddress","streetAddress":"Strandgatan 14","postalCode":"953 31","addressLocality":"Haparanda","addressRegion":"Norrbotten","addressCountry":"SE"},{"@type":"PostalAddress","streetAddress":"All\u00e9v\u00e4gen 7","postalCode":"952 51","addressLocality":"Kalix","addressRegion":"Norrbotten","addressCountry":"SE"},{"@type":"PostalAddress","streetAddress":"\u00d6neslingan 7","postalCode":"832 51","addressLocality":"Fr\u00f6s\u00f6n","addressRegion":"\u00d6stersund","addressCountry":"SE"},{"@type":"PostalAddress","streetAddress":"S\u00f8lvgata 20","postalCode":"1767","addressLocality":"Halden","addressRegion":"\u00d8stfold","addressCountry":"NO"}],"department":[{"@type":"LocalBusiness","@id":"https:\/\/www.respondagroup.se\/#office-stockholm","name":"Responda Group \u2013 Stockholm","url":"https:\/\/www.respondagroup.se\/en\/call-centre-stockholm\/","image":"https:\/\/www.respondagroup.se\/wp-content\/uploads\/2024\/04\/svarsservice-1024x1024-1.png","telephone":"+46-8-120-420-00","email":"info@respondagroup.com","priceRange":"995 - 8995 SEK","address":{"@type":"PostalAddress","streetAddress":"Jan Stenbecks Torg 17","postalCode":"164 40","addressLocality":"Kista","addressRegion":"Stockholm","addressCountry":"SE"},"openingHoursSpecification":{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"00:00","closes":"23:59"},"parentOrganization":{"@id":"https:\/\/www.respondagroup.se\/#organization"}},{"@type":"LocalBusiness","@id":"https:\/\/www.respondagroup.se\/#office-eskilstuna","name":"Responda Group \u2013 Eskilstuna","url":"https:\/\/www.respondagroup.se\/en\/here-is-where-we-are\/","image":"https:\/\/www.respondagroup.se\/wp-content\/uploads\/2024\/04\/svarsservice-1024x1024-1.png","telephone":"+46-8-120-420-00","email":"info@respondagroup.com","priceRange":"995 - 8995 SEK","address":{"@type":"PostalAddress","streetAddress":"Rademachergatan 1","postalCode":"632 19","addressLocality":"Eskilstuna","addressRegion":"S\u00f6dermanland","addressCountry":"SE"},"openingHoursSpecification":{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"00:00","closes":"23:59"},"parentOrganization":{"@id":"https:\/\/www.respondagroup.se\/#organization"}},{"@type":"LocalBusiness","@id":"https:\/\/www.respondagroup.se\/#office-haparanda","name":"Responda Group \u2013 Haparanda","url":"https:\/\/www.respondagroup.se\/en\/here-is-where-we-are\/","image":"https:\/\/www.respondagroup.se\/wp-content\/uploads\/2024\/04\/svarsservice-1024x1024-1.png","telephone":"+46-8-120-420-00","email":"info@respondagroup.com","priceRange":"995 - 8995 SEK","address":{"@type":"PostalAddress","streetAddress":"Strandgatan 14","postalCode":"953 31","addressLocality":"Haparanda","addressRegion":"Norrbotten","addressCountry":"SE"},"openingHoursSpecification":{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"00:00","closes":"23:59"},"parentOrganization":{"@id":"https:\/\/www.respondagroup.se\/#organization"}},{"@type":"LocalBusiness","@id":"https:\/\/www.respondagroup.se\/#office-kalix","name":"Responda Group \u2013 Kalix","url":"https:\/\/www.respondagroup.se\/en\/here-is-where-we-are\/","image":"https:\/\/www.respondagroup.se\/wp-content\/uploads\/2024\/04\/svarsservice-1024x1024-1.png","telephone":"+46-8-120-420-00","email":"info@respondagroup.com","priceRange":"995 - 8995 SEK","address":{"@type":"PostalAddress","streetAddress":"All\u00e9v\u00e4gen 7","postalCode":"952 51","addressLocality":"Kalix","addressRegion":"Norrbotten","addressCountry":"SE"},"openingHoursSpecification":{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"00:00","closes":"23:59"},"parentOrganization":{"@id":"https:\/\/www.respondagroup.se\/#organization"}},{"@type":"LocalBusiness","@id":"https:\/\/www.respondagroup.se\/#office-ostersund","name":"Responda Group \u2013 \u00d6stersund","url":"https:\/\/www.respondagroup.se\/en\/here-is-where-we-are\/","image":"https:\/\/www.respondagroup.se\/wp-content\/uploads\/2024\/04\/svarsservice-1024x1024-1.png","telephone":"+46-8-120-420-00","email":"info@respondagroup.com","priceRange":"995 - 8995 SEK","address":{"@type":"PostalAddress","streetAddress":"\u00d6neslingan 7","postalCode":"832 51","addressLocality":"Fr\u00f6s\u00f6n","addressRegion":"\u00d6stersund","addressCountry":"SE"},"openingHoursSpecification":{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"00:00","closes":"23:59"},"parentOrganization":{"@id":"https:\/\/www.respondagroup.se\/#organization"}},{"@type":"LocalBusiness","@id":"https:\/\/www.respondagroup.se\/#office-halden","name":"Responda Group \u2013 Halden","url":"https:\/\/www.respondagroup.se\/en\/here-is-where-we-are\/","image":"https:\/\/www.respondagroup.se\/wp-content\/uploads\/2024\/04\/svarsservice-1024x1024-1.png","telephone":"+46-8-120-420-00","email":"info@respondagroup.com","priceRange":"995 - 8995 SEK","address":{"@type":"PostalAddress","streetAddress":"S\u00f8lvgata 20","postalCode":"1767","addressLocality":"Halden","addressRegion":"\u00d8stfold","addressCountry":"NO"},"openingHoursSpecification":{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"00:00","closes":"23:59"},"parentOrganization":{"@id":"https:\/\/www.respondagroup.se\/#organization"}}],"openingHoursSpecification":{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"00:00","closes":"23:59"},"areaServed":[{"@type":"Country","name":"SE"},{"@type":"Country","name":"NO"},{"@type":"Place","name":"Nordics"}],"knowsLanguage":["sv-SE","en-GB","nb-NO","da-DK","fi-FI"],"contactPoint":[{"@type":"ContactPoint","telephone":"+46-8-120-420-00","email":"info@respondagroup.com","contactType":"customer service","availableLanguage":["Swedish","English","Norwegian","Danish","Finnish"],"hoursAvailable":{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"00:00","closes":"23:59"}},{"@type":"ContactPoint","telephone":"+46-8-120-420-40","email":"customersupport@respondagroup.com","contactType":"technical support","availableLanguage":["Swedish","English"]}]}]}},"_links":{"self":[{"href":"https:\/\/www.respondagroup.se\/en\/wp-json\/wp\/v2\/pages\/9354","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.respondagroup.se\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.respondagroup.se\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.respondagroup.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.respondagroup.se\/en\/wp-json\/wp\/v2\/comments?post=9354"}],"version-history":[{"count":50,"href":"https:\/\/www.respondagroup.se\/en\/wp-json\/wp\/v2\/pages\/9354\/revisions"}],"predecessor-version":[{"id":13309,"href":"https:\/\/www.respondagroup.se\/en\/wp-json\/wp\/v2\/pages\/9354\/revisions\/13309"}],"wp:attachment":[{"href":"https:\/\/www.respondagroup.se\/en\/wp-json\/wp\/v2\/media?parent=9354"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}