{"id":9347,"date":"2023-05-03T15:10:02","date_gmt":"2023-05-03T15:10:02","guid":{"rendered":"https:\/\/respondagroup.se\/?page_id=9347"},"modified":"2026-09-14T12:32:23","modified_gmt":"2026-09-14T12:32:23","slug":"current","status":"publish","type":"page","link":"https:\/\/www.respondagroup.se\/en\/aktuellt\/","title":{"rendered":"News"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Latest insights on customer service & answering services<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Here we share our experience in response and customer service as well as giving valuable tips on how to succeed in delivering a great customer experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\"21%<\/div><\/a>\n\t\t\t\t
Answering service<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t21% ringer vidare \u2013 vad kostar missade samtal ert f\u00f6retag?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Ett missat samtal kan bli en missad aff\u00e4r. Enligt en unders\u00f6kning fr\u00e5n CallRail uppger 21 % av konsumenterna att de direkt ringer ett annat f\u00f6retag<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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\"telefonpassning-eller-ai-receptionist\"<\/div><\/a>\n\t\t\t\t
AI<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tWhat\u2019s the difference between answering service and an AI receptionist?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Ni har s\u00e4kert st\u00f6tt p\u00e5 b\u00e5da begreppen \u2013 telefonpassning och AI-receptionist \u2013 och kanske undrat om det egentligen \u00e4r samma sak i olika f\u00f6rpackningar. Det<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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\"7<\/div><\/a>\n\t\t\t\t
Customer services<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t7 Signs It\u2019s Time to Outsource Your Customer Service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Most companies don\u2019t start considering outsourcing because they wake up one morning and decide it\u2019s time. The need usually builds gradually\u2014a missed call here, a frustrated customer there\u2014until the signs become too clear to ignore.<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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\"the<\/div><\/a>\n\t\t\t\t
Customer services<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tWhat is the difference between outsourced and in-house customer service?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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The biggest difference is who is responsible for staffing and daily operations. With an in-house customer service team, you hire, train and manage the staff yourselves.<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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AI<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tWe are launching Responda One Go \u2013 when the customer needs more than an answering service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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What happens when the customer doesn't just need an answer \u2013 but also help moving forward? Now we are launching Responda One Go, a new offering for businesses<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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AI<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tAI and human in customer dialogue \u2013 why the hybrid model wins\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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The customer service industry is stuck in a false dichotomy: AI or human. But the companies that actually succeed in improving their customer dialogue do the opposite \u2014 they build a<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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AI<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tChecklist: How to get started with AI in customer service and answering services\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Many companies want to take advantage of AI in customer service, but do not really know where to start. Autumn is a perfect time to review<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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Answering service<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tA two-minute call can cost half an hour's work\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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A two-minute phone call can cost close to half an hour in lost concentration. At the same time, many people are interrupted several times every day. New research shows that<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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AI<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tA guide to technology, implementation and FAQs\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Many businesses are curious about AI \u2013 but also uncertain about how difficult it is to get started. Do you need to build advanced integrations? Train models<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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AI<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tAI receptionist: Never miss a call and enjoy peace and quiet at work\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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An AI receptionist makes it possible to be available without being interrupted. In this guide, you get a practical method for how you with<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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\n\t\t\t\n\t\t\t\tAI receptionist in customer service - 7 common mistakes companies make\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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A growing number of companies are investing in AI-based telephony solutions and AI receptionists to streamline customer service and improve accessibility. With the right solution, businesses can answer more calls,<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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\n\t\t\t\n\t\t\t\tAnswering service for law firms: the modern frontline \u2013 humans, AI or hybrid?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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The front line has become business-critical. For many law firms, the telephone is still the most important gateway to new assignments. It is often here that the first contact takes place \u2013<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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\n\t\t\t\n\t\t\t\tGuide: Video support for fault reporting in residential properties\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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When something isn't working in the home, the tenant wants to get quick help and feel confident that the matter is being taken seriously. With video support, they<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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\n\t\t\t\n\t\t\t\tGuide: How to set up an effective callback function\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Introducing call-backs in customer service is a simple way to reduce telephone queues, even out the workload and give customers a smoother experience. But for the function<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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Callback<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tHow waiting times affect the customer experience \u2013 and what you can do about it\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Having to wait for help is one of the biggest sources of frustration for customers in contact with customer service. Several studies show that the tolerance for wait time is<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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Automated customer service<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t5 common misconceptions about automated customer service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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\u2026 and how to avoid them Automation in customer service arouses both curiosity and concern. Some see it as the future \u2013 others as something impersonal, complicated<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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Technical support<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tCustomer service within technical support \u2013 A key to efficient IT support\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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In today's digital world, technical support is a crucial part of businesses that rely on stable IT systems. Effective IT support ensures that technical issues<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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AI<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tAI or human customer service? How to choose the right one for your business\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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As customer service evolves, the choice between AI and human customer service agents is becoming increasingly important. The right balance between technology and a personal touch can improve the customer experience,<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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Upselling<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tUpselling in customer service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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When it comes to creating successful upselling strategies in customer service, few can inspire quite as much as Alexander Fagerstr\u00f6m. His experience<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tTrends and changes shaping the industry\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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As we look ahead to 2025, we see a customer service industry in rapid transformation, driven by technological innovation, changing customer behaviours and a growing focus on efficiency.<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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Responda Group<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tResponda Group celebrates a successful 2024: Growth and strengthened market position\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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2024 has been a significant year for Responda Group, featuring successful initiatives that have reinforced the company's position as a leading player in customer service and answering service in the Nordic region.<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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\"outsourced<\/div><\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tFive success factors for managing change in your outsourced customer service operations\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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To make your outsourced BPO partnerships successful, we have put together some crucial factors: 1. A knowledgeable and dedicated implementation manager: Sets the pace for the project.<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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Customer services<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tCreate a successful customer service strategy\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Would you like to create a successful customer service strategy that strengthens your company's relationships and drives profitable growth? Our guide gives you valuable insights and concrete tips for<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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\"outsourcing<\/div><\/a>\n\t\t\t\t
Customer services<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tA good client meeting\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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A good client meeting is the cornerstone of long-term client relationships. To succeed in this, not only is a strong client focus required, but also the right tools and strategies.<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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Customer services<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tHow to avoid the most common mistakes when outsourcing customer service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Outsourcing customer service can be an effective strategy for improving business efficiency and customer satisfaction, but there are common mistakes that companies often make.<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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\"Customer<\/div><\/a>\n\t\t\t\t
Guide<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t10 things to consider when procuring customer service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Are you considering procuring a customer service solution? There is a lot to think about when setting requirements ahead of a procurement. We at Responda Group have<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tSurvey: Only 14% of customer service queries are fully resolved through self-service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Although many companies have made major investments in self-service, a new survey by Gartner shows that only 14% of customer service issues could be completely resolved<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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\"Joakim<\/div><\/a>\n\t\t\t\t
Responda Group<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tResponda Group \u2013 From small business to market leader \u2013 An entrepreneur's journey\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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In 2008, Joakim \u00d6gren and Magnus Johannessen founded Responda with the vision of bringing the svarsservice industry into the digital era. With technical expertise and a strong<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tTips to consider when outsourcing customer service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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After many years in the industry, we have seen the most common mistakes companies make when outsourcing all or parts of their customer service to a<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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Customer services<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tFrom reactive to proactive customer service: How to meet future customer expectations\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Today's customers expect to be informed about everything related to their products and services. By proactively offering relevant information at the right time,<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t5 tips for increasing accessibility for your customers\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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With over 30 years of experience in improving accessibility for our clients and delivering outstanding service to their customers, we have gathered our best tips<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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\n\t\t\t\n\t\t\t\tIncrease upselling in customer service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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There are a variety of ways a customer service department can work with upselling and anti-churn without the customer feeling like they are being forced into something<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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\n\t\t\t\n\t\t\t\tSwedes have higher expectations of customer service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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The Swedish Quality Index (SKI) recently published Sverigekollen 2023, a report that provides an overview of customer behaviours over the past year. In a world characterised by crisis<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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IT support<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tOutsourcing of IT support: A strategic opportunity for an efficient business\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Outsourcing of IT support has become increasingly common and many are considering outsourcing their IT support fully or partially to optimise costs, increase flexibility<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tTurn customer complaints into opportunities\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Receiving customer complaints is inevitable in any business. But instead of just viewing them as problems to solve, smart companies view complaints as valuable<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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Trending<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tWhat is happening within the industry and what trends will we see more of?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Generally, we are seeing several trends that affect how companies manage their business processes and how and what companies choose to outsource. A central trend that<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tSecure your availability with outsourced customer service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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During major campaigns such as Black Friday or the Christmas rush, the number of customer enquiries also increases, ranging from returns and invoice queries to complaints.<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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\n\t\t\t\n\t\t\t\tEffective customer service for the automotive and workshop industry\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Now it's almost time to change tyres, and with that, the intensive tyre season is getting under way. We at Responda Group help you within the automotive<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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\n\t\t\t\n\t\t\t\tWhy is \u201dFirst Contact Resolution\u201d a valuable KPI in customer service?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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There are several KPIs that are important to take into consideration when measuring and evaluating your customer service. The most common ones are CES, CSAT and NPS.<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tIs digitalisation a threat to outsourcing?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Digitisation can potentially threaten traditional outsourcing, e.g. through the automation of work tasks. By automating certain work tasks using digital solutions, the need for outsourcing<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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\n\t\t\t\n\t\t\t\tWhat is required to succeed with digitalisation?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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To succeed with digitalisation, a well-planned and strategically executed process involving several key factors is required. Where the most important is to have the customer in<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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\n\t\t\t\n\t\t\t\tFailings in customer service are a major problem for consumers\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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The Swedish Consumer Agency's latest mapping* shows that customer service deficiencies are a major problem for consumers. Above all, it is the accessibility that is lacking in many companies. Of<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tThe commitment to the customer experience helps you deliver world-class customer service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Companies that focus on making their customer service value-adding also create a culture where employees feel involved and valued, and they also see their role<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tWhat are good metrics for measuring customer experience?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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The first step in improving the customer experience and managing its many components is to compare the aspects of the customer experience that matter most. A good way<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tWhat is the difference between customer service and customer experience?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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To summarise the difference between customer service and customer experience is simple: customer service is an individual event within the customer journey, i.e. when the customer wants to get support and contact, whereas<\/p>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tRead the whole news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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CX<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tWhat does a modern customer experience or CX entail?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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There is a lot of talk about CX right now, but what is it and what does it mean? We asked Responda Group's customer service expert, Christine Sivertsson, to tell us more about<\/p>\n\t\t<\/div>\n\t\t\t\t\t

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Contact us<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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